Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") are a binding agreement between you and Ryan and Dove, founders of Marrowe ("Marrowe", "we", "us"), the operator of the website at marrowe.app and the related application and processing services, including the signed-in dashboard known as The Pass (together, the "Service").

By creating an account, by uploading a document to the Service, by subscribing to a paid plan, by visiting our website, or by otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

Marrowe is an account-based web service that:

• accepts documents you upload in The Pass (as PDF or text), including Banquet Event Orders ("BEOs") and master prep lists, one or several at a time;
• reads each document using one or more large language model providers, with a limited mechanical fallback when those providers are unavailable;
• generates working kitchen documents from what it reads: an event overview (the kitchen card), per-event sheets, divided savory and pastry prep sheets, and standing prep lists;
• keeps each event as a page in your book, which you may publish at a URL on marrowe.app if and only if you choose to;
• produces print-ready PDFs of these documents.

Paid plans meter how many documents the Service reads in: The Kitchen plan includes fifteen (15) documents per rolling thirty (30) days, including during the free trial. The Whole House plan, arranged with us directly, is not metered. Current allowances and prices are stated on the website and on your billing page.

We may add, change, or remove features of the Service at any time, with or without notice. We will give reasonable advance notice of changes that materially reduce the Service's functionality.

3. Eligibility

You may use the Service only if you are at least eighteen (18) years old and capable of entering into a legally binding agreement under the laws of your jurisdiction. By using the Service, you represent that you meet these requirements.

4. Your account

You create an account in The Pass with an email address and a password. You agree to:

• provide accurate information and keep it current;
• keep your password confidential and not share your account;
• accept responsibility for all activity that occurs under your account;
• tell us promptly at hello@marrowe.app if you suspect unauthorized use of your account.

You may close your account at any time by emailing hello@marrowe.app from the address on the account.

5. Acceptable use

You agree not to use the Service to:

• upload content that is unlawful, defamatory, infringing, obscene, or harmful;
• upload content that violates the privacy or other rights of any third party (including guests named in a BEO who have not consented to processing);
• attempt to gain unauthorized access to the Service or its infrastructure;
• scrape, harvest, or reverse-engineer any part of the Service;
• circumvent the document allowance, the free trial, or any other plan limit (for example, by creating multiple accounts);
• interfere with or disrupt the Service or other users.

We may suspend or terminate your access for any breach of this section without notice.

6. Your content

You retain all rights you have in the BEOs, prep lists, photographs, notes, and other content you upload or add to the Service ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free licence to host, process, reproduce, adapt, publish (only on pages you choose to publish, at URLs on marrowe.app), and transmit Your Content solely for the purpose of providing the Service to you.

You represent and warrant that:

• you have the right to upload each document and each photograph you submit;
• publication of Your Content on a Marrowe event page will not violate any third-party right, contractual obligation (including any non-disclosure or confidentiality agreement with your employer or the venue), or applicable law;
• you have, where required, obtained any consents necessary to include personal information of guests (such as names linked to allergies) in a document uploaded to the Service.

We do not claim ownership of Your Content and will not use it for any purpose outside operating the Service for you.

7. Privacy

Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference. You should read it before using the Service.

8. Subscriptions, trials, and fees

The Service is offered on the paid plans stated on the website. As of the date above:

• The Kitchen plan: billed monthly, quarterly, or yearly at the price stated on the website, including fifteen (15) documents read in per rolling thirty (30) days. The quarterly and yearly cadences are offered at a discount.
• The Whole House plan: an unmetered plan for multiple kitchens, at the price arranged with us directly.

Free trial. New accounts receive a fourteen (14) day free trial of The Kitchen plan. No payment card is required to start the trial. The trial includes the same document allowance as The Kitchen plan. When the trial ends, adding new documents is paused until you subscribe.

Billing. Payments are processed by Stripe, a third-party payment processor; we never see or store your full card number. Subscriptions are billed in advance for the period you choose (monthly, quarterly, or yearly) and renew automatically until cancelled.

Cancellation. You may cancel at any time from the billing page in The Pass ("Manage billing"). Cancellation takes effect at the end of the current billing period. Except where required by applicable law (including the Consumer Protection Act (Alberta)), payments already made are not refunded for partial periods.

If your plan lapses. Your book stays yours: pages you have already set remain available to read, print, and download. Only the reading-in of new documents is paused until the plan resumes.

Price changes. Prices are in Canadian dollars unless otherwise stated and do not include applicable taxes. We may change subscription prices with at least thirty (30) days' notice to active subscribers; the new price applies from your next billing period after the notice period.

9. ALLERGEN AND FOOD SAFETY DISCLAIMER

This section is critically important. Read it carefully.

Marrowe reads documents using large language models, which produce results that are statistical, not deterministic. The kitchen documents we generate may contain errors, omissions, misclassifications, or hallucinations, including in the allergen and dietary-restriction sections.

You acknowledge and agree that:

• Marrowe documents are a convenience, not an authoritative record. The original BEO, and any direct communication with the customer or guest, remain the authoritative sources of allergen and dietary information.
• You will independently verify every allergen, dietary restriction, and special instruction listed on a Marrowe document against the original BEO before relying on it.
• Where life-threatening allergies (including but not limited to anaphylaxis risk) are involved, you will confirm the allergen, severity, and any cross-contact restrictions directly with the customer, guest, or event coordinator before service.
• When the language model is unavailable, the Service may set a page using a limited mechanical fallback. Such pages are marked as unverified, carry no allergen information at all, and must be checked against the source document in full before any reliance.
• You are solely responsible for food safety, allergen control, and compliance with all applicable food-service regulations in your jurisdiction.

Marrowe is not a food-safety system, a food-safety management plan, or a HACCP tool, and shall not be relied upon as one.

10. Service disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we do not warrant that:

• the Service will be uninterrupted, timely, secure, or error-free;
• the content of any kitchen card, crew sheet, prep sheet, event page, or other output will be accurate, complete, or reliable;
• defects in the Service will be corrected;
• the Service is free of viruses or other harmful components.

Nothing in this section is intended to exclude or limit any rights you have under applicable consumer-protection law, including the Consumer Protection Act (Alberta), that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• In no event shall Marrowe, its directors, officers, employees, or contractors be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of goodwill, or loss of data, arising out of or in connection with the Service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.
• Marrowe's aggregate liability to you for all claims arising out of or relating to the Service, in any twelve-month period, shall not exceed the greater of (a) the total amount you paid us in subscription fees in that period, and (b) one hundred Canadian dollars (CAD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot be limited by law (including liability for gross negligence, willful misconduct, fraudulent misrepresentation, or personal injury caused by our negligence).

12. Indemnification

You agree to defend, indemnify, and hold harmless Marrowe and its directors, officers, employees, and contractors from and against any third-party claim, demand, action, or proceeding, and any related liabilities, damages, costs, and expenses (including reasonable legal fees), arising out of or relating to:

• Your Content;
• your use of the Service in violation of these Terms or any applicable law;
• your breach of section 6 (your representations about Your Content);
• any food-safety or allergen incident arising out of your reliance on a Marrowe document.

13. Termination

You may stop using the Service at any time. To delete your account and Your Content, email hello@marrowe.app from the email address on your account. We will action the request as described in the Privacy Policy, section 9. Deleting your account cancels any active subscription at the end of the current billing period.

We may suspend or terminate your access to the Service immediately, with or without notice, if we reasonably believe you have breached these Terms, including section 5 (Acceptable use) and section 9 (allergen disclaimer responsibilities), or if continued provision of the Service to you exposes Marrowe to legal or operational risk. If we terminate for breach, fees already paid are not refunded except as required by applicable law.

Sections that by their nature should survive termination (including sections 6 (final sentence), 9, 10, 11, 12, and 14) will survive.

14. Governing law and venue

These Terms are governed by, and construed in accordance with, the laws of the Province of Alberta and the federal laws of Canada applicable in that province, without regard to conflict-of-laws principles.

Subject to section 15, you and Marrowe submit to the exclusive jurisdiction of the courts of the Province of Alberta sitting in Calgary, Alberta, for any dispute arising out of or relating to these Terms or the Service. Each party waives any objection to that venue.

15. Dispute resolution

Before commencing any court proceeding, you agree to first contact us at hello@marrowe.app with a written description of the dispute and the relief sought, and to negotiate in good faith for at least thirty (30) days to attempt to resolve it.

Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect the most recent change. Material changes will be communicated by email to active users, or by a prominent notice on the website, at least fourteen (14) days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. General

• Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and Marrowe regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• No waiver. Our failure to enforce a provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. Notices to you may be sent by email to the address on your account. Notices to us must be sent to hello@marrowe.app.
• Language. The parties have requested that these Terms be drafted in English. Les parties aux présentes ont demandé que ce contrat soit rédigé en langue anglaise.

18. Contact

Ryan and Dove, Marrowe
Email: hello@marrowe.app